As we try to look beyond the current impact that COVID-19 has had on the way we provide emergency services, it is clear that some things are going to change permanently and that there will be “a new normal.” Hackers have greatly increased their attacks on our critical infrastructure, taking advantage of the crisis. Both “brute force hacking” and phishing attacks have seen a significant increase. Teleworking has exposed weaknesses in our networks and new tools have created new challenges. All of this happened as we worked with skeleton crews. Many of you have discovered how hard it is to protect yourselves when your focus has been on protecting others.
One thing has become quite clear: the new normal must include an increased focus on cybersecurity. How has this impacted your plans to move toward NG9-1-1 upgrades? Does the thought of an “all-IP” network worry you even more?