Privacy policy

SecuLore, an Exacom Company, (“SecuLore”), is headquartered in the United States. This Policy outlines information on how SecuLore collects and processes your personal data. Please read the following Policy to understand how we collect and use your personal data, for example when you contact us, visit our website (Site), apply for a job, or use our products and services.

Please note that any information that you provide to SecuLore is subject to United States law. We want you to benefit from the information and services we provide when you visit our website SecuLore.com via desktop or mobile applications and have policies and practices in place to protect your privacy.
This Privacy Statement describes our practices and policies regarding our collection and use of personal information about users of SecuLore.com and sets forth your privacy rights. This Privacy Statement also applies to information we collect through other means about you, including offline and from third parties. If you do not agree with our policies and practices, you can choose not to use the SecuLore.com website.
This Privacy Statement will be updated without prior notification to include new policies and best practices for handling personal information. Any updates will be reflected in the current version of the Privacy Statement posted on SecuLore.com.

If you have questions or concerns regarding SecuLore’s data privacy policies or practices, please contact us by emailing info@seculore.com.

• Contact us and/or provide feedback via our website or social media platforms
• Enter and use our website: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns
• We collect this personal data by using browser cookies and other similar technologies
• We may also receive Technical Data about you if you visit other websites employing our cookies
• Provide contact details (e.g; giving business cards or scanning your badge) at a marketing or tradeshow event
• Through business relationships and contacts
• Request and receive marketing communications
• Purchase our products and services: If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:
  • Vverifying user and organization credentials
  • Processing offline orders
  • Generating offline billing information

SecuLore collects personal information when users interact with us online and through our website in-order-to, for example:

• Provide you with information or services that you request, including subscribing to our newsletters, blogs, emails, cyber alerts, and webinar sign-ups
• Improve our products, services, and operations
• Personalize and continually improve user experience on SecuLore.com

• Provide our clients with products and services, product updates and other important cybersecurity alerts
• Process your request and complete offline transactions (including sending invoices and collecting payments)
• Assist you in implementing SecuLore monitoring devices or training
• Provide you with SOC support and ongoing cybersecurity assessments and monitoring services
• Provide you access to SecuLore “Partner Hub”
• Register for a SecuLore virtual webinar, track your attendance and request that you participate in surveys during the event with email follow-ups after the event.

We collect information from you, directly and indirectly (such as through analytics tools we use on SecuLore.com) for our marketing purposes such as:

• Providing you with advertising and information about SecuLore’s products or services that match your interests and other criteria you have identified, or that we otherwise believe may be of interest to you based on your activity on the SecuLore.com or activity on third-party sites and applications, such as social media platforms;
• Performing statistical, demographic, and marketing analyses of SecuLore.com website users of the and their page visit patterns.

SecuLore uses personal information collected and processed on the SecuLore.com website, by our security experts, SOC team, and salespersons such as:

• Gathering and analyzing data about customers and end-user usage of the software and services offered by SecuLore
• Managing our security obligations with respect to our software and monitoring devices
• Complying with applicable laws and regulations
• Conducting internal audits, finance and insurance operations

• To perform the activities pursuant to agreement/SOW
• Notifying you to changes in our products and services.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To provide you with information, products or services that you request from us, or which SecuLore feels may be of interest you
• To allow you to utilize our website and participate in any possible interactive features, when you choose to interact with SecuLore.com

How we collect about you comes to us in a few different ways —

When you submit a contact form on SecuLore.com to request and receive information, or post comments or questions on social media, you may choose to disclose information about yourself, including your name, company/organization name, physical address, email address, and phone number, along with information regarding your preferences and interests.

• When you call us via telephone to speak with our SOC (Security Operations Center team), participate in a remote support assistance call, or other online support chat service, SecuLore may record the interaction, written or voice recorded, and retain an audit log.
• When you attend a SecuLore in-person or online webinar, you will be required to provide personal information necessary to register you for the event or webinar.
• SecuLore records its events and webinars and may take photos at in-person events.
• When you visit us at a trade show booth and provide us with your business card, or when you let us scan your badge, or chose to complete one of our information cards available at our trade show booths or provide information during a speaker presentation to request a copy of a presentation.

Like many websites and online platforms, we use web analytics tools that rely on cookies, web beacons, and other automated tracking technologies (“Tracking Tools”). Depending on your use of SecuLore.com, we may use the Tracking Tools to help us analyze how users interact with and use our website in order to improve it and personalize your user experience to offer you information we believe may be of interest to you and identify others like you who may be interested in our products and services.
The information we collect automatically includes information about your computer and internet connection (including your IP address, operating system, and browser type) and details regarding your visits to the SecuLore.com (including your browsing actions and patterns and information about any referring website, search engine, social media platform, or link). When you use SecuLore.com on your mobile device, SecuLore may collect and process unique device-specific identifiers which identify your mobile device.

We use Tracking Tools to collect the information described above. Note: In certain instances, for our legitimate business purposes we may correlate the information collected through Tracking Tools to your personally identifiable information you have otherwise provided us.

The Tracking Tools we use include analytics services we obtain from third parties. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. The information generated by these analytics services will be transmitted to and stored by the third parties and will be subject to their privacy policies. Please note that if you visit a third-party website, including one we may direct you to, we do not control these third parties’ tracking technologies, how they may be used, or the information they may collect, and we are not responsible for these third parties’ privacy policies.

The third-party Tracking Tools we use are Google Analytics and Net-Results. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies, which can be viewed here (“Welcome to the Google Privacy Statement“). To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, visit (“How Google uses data when you use our partners’ sites or apps“). The information generated by Net-Results will be transmitted to and stored by Net-Results and will be subject to Net-Result’s privacy policies, which can be viewed here.

We do not respond to a user’s “Do Not Track” (DNT) browser request, given that we cannot control the DNT handling of third parties interacting with our site, such as Google Analytics.

The Tracking Tools we use rely on cookies and web beacons:

•  A cookie is a small data file that can be placed on your hard drive when you visit certain websites. Cookies are used to collect and store information, such as the type of computer you are using and how often you log on to a site. SecuLore.com uses both “session cookies,” to improve your navigation across our website and to remember you over the course of a single visit. “Persistent cookies,” are stored on your computer until they expire or are deleted and help us provide better service to you over multiple visits to SecuLore.com. You can always delete or disable cookies through your browser. If you disable cookies, you may not be able to sign in or take advantage of certain features on SecuLore.com that require cookies.
• Web Beacons. In addition to cookies, we deliver “web beacons” through SecuLore.com and through emails we send you. Web beacons are small graphic images that may not be visible to SecuLore.com visitors that collect information about website usage on an anonymous basis. In some cases, anonymous data may be transmitted to third-party advertising networks. We use web beacons for our own internal analytics, to better understand the ways users interact with SecuLore Solutions, and to determine whether an email was received and opened. We also use web beacons in connection with our marketing efforts. For example, web beacons allow third-party advertising networks to detect when a user has visited our SecuLore.com website, and then serve them ads for SecuLore products and services when they browse to another site.

We supplement the information we collect through SecuLore.com with information from third parties (including our partners/resellers, trade show associations which SecuLore sponsors, and our Cyber Attack Archive).

Except as described in this Privacy Statement, SecuLore WILL NOT share your personal information with third parties, rent or sell its mailing or email lists, or share your personal information with third parties for their direct marketing purposes.

SecuLore makes reasonable efforts to guard your personal information against accidental loss and from unauthorized access, use, alteration, and disclosure. We update and test our security technologies on an ongoing basis. We restrict access to your personal information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take measures to protect your personal information, we cannot guarantee its security. The safety and security of information also depends on your own security practices. If we have provided you with (or you have chosen) a username and password for access to certain parts of SecuLore.com, you are responsible for keeping such information confidential. Please do not share your username and password with anyone.

SecuLore allows you to submit information through its website SecuLore.com, including personal information, such as your mailing, email address, phone number or other information needed to process an offline payment.

SecuLore is headquartered in Odenton, Maryland, in the United States. Note: Any information you provide to us may be transferred to and processed in the United States and may be subject to United States law. The privacy and data protection laws in the United States may not be equivalent to the laws in your country of residence.

This Privacy Statement applies only to information collected by SecuLore.com and not to other websites that you may link to or from SecuLore.com. SecuLore is not responsible for the privacy practices of third-party websites. Please be aware that when you leave SecuLore.com, you should review respective privacy policies for other entities or websites that ask you to provide personal information.

Changes and updates to this Privacy Statement will be made available on SecuLore.com or upon written request. Any information that we collect from you will be used in accordance with the version of this Privacy Statement in effect at the time the information was collected, unless we receive your consent to change our practices with respect to previously collected information. For example; opting out of emails.

For further information or comments on our Privacy Statement, please contact us at info@seculore.com or contact us by mail at the following address:

SecuLore
2288 Blue Water Blvd., Suite #329
Odenton, MD 21113

SecuLore is a cybersecurity services and solutions company located in the United States in Odenton, Maryland. You can find information regarding our office location on SecuLore.com.

We are dedicated to providing defense in depth, leading edge, cybersecurity monitoring and threat detection solutions tailored to the public safety, local government, healthcare, education, corporate and critical infrastructure sectors. The information SecuLore collects and processes is in connection with the hardware and services we provide to our customers and partners.

Other means of data collection occur when you visit us on our website at SecuLore.com and fill out one of our forms for information, sign up for our webinars, emails, alerts, and newsletters or when you give us a physical card collected at tradeshows or other industry events, and you provide us with your contact information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at info@seculore.com, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

SecuLore has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. SecuLore will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;

• the categories of personal information that we collect;

• the purposes for which the collected personal information is used;

• whether we sell your personal information to third parties;

• the categories of personal information that we sold or disclosed for a business purpose;

• the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

• the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

• You may object to the processing of your personal information.

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

• You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at info@seculore.com. If you have a complaint about how we handle your data, we would like to hear from you.