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According to sources, Greater Cincinnati Water Works (a Government organization in Ohio) was hit with a cyber attack. It was first reported on 2022-03-22.

If You're in Ohio, You're at Increased Risk

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Source 1  |  2022-03-22

Greater Cincinnati Water Works’ billing system down

“• “The billing system used by Greater Cincinnati Water Works customers is currently down.” • “The GCWW customer service phone line … is currently limited to water emergencies including main breaks, private water line leaks and restoration of water service. Neither water service nor water quality are impacted. The water itself is safe, and customers can continue to use water and sewer services as normal, according to a city memo.” • “The billing system was taken offline “immediately” as a precaution, though the memo does not provide a timeline.” “

Source 2  |  2022-04-07

Investigation into cause of Water Works billing issue still ongoing

“• “The attempted cyberattack that made it impossible for over 1 million Greater Cincinnati Water Works customers to pay their bills online is still ongoing, but more details of the incident were revealed Thursday.” • “…the city said that it was a subcontractor of the company Water Works uses for customer care and billing solutions that noticed the problems on its servers.” • “…noticed the activity for an external source in a restricted area of its servers and recommended Water Works disconnect from the system as a precaution, officials said.” • “"GCWW immediately contacted our Cyber Security Insurance Response team and collaborated with external expert resources to review this situation and make sure the IT environment was safe for the GCWW billing system," according to the statement” • “"There is no confidential customer information in the GCWW billing system," the statement said. "No confidential customer data was compromised or otherwise affected by the incident." “

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