Cyberattacks against PSAPs doubled in 2024. From ransomware disabling CAD systems to TDoS flooding 911 lines with bogus calls, ECCs are facing a rising wave of cyber threats.

At SecuLore’s September 2025 webinar, Leadership’s Role in Building a Cyber-Ready PSAP, CTO Sean Scott explained why PSAP cybersecurity leadership, not IT alone, is the deciding factor in whether your organization is resilient or vulnerable.

See what other key takeaways came from this important webinar.

The Rising Cyber Threats Facing 911

Why Leadership, Not IT, Drives Cyber Readiness

    • CISA: “Cyber readiness is a leadership responsibility.”
    • Culture shapes whether incidents are reported or hidden.
    • Leaders set the tone: modeling hygiene, asking questions, staying visible.

Building a Cyber-Ready Culture in ECCs

  • 1. Embed cyber into daily ops (shift briefings, drills).
  • 2. Encourage blame-free reporting.
  • 3. Appoint a “cyber champion” on staff.
  • 4. Start small — add a cyber minute to daily roll call.

Key Takeaways for PSAP Leaders

  • Tools don’t create resilience, culture does.

  • Leadership is the first line of defense.

  • Cyber readiness is achievable, even with limited resources.

Cyber incidents aren’t slowing down, but your leadership can decide how your center weathers the storm.

About the Author/Host

Sean Scott

SecuLore CTO

Sean has spent over 35 years protecting critical communications infrastructure, with a focus on public safety cybersecurity. He works directly with 911 centers, ECCs, and local governments to strengthen resilience against evolving cyber threats. Sean frequently presents at NENA, APCO, IWCE, and national cybersecurity forums.

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Cybersecurity for Critical Infrastructure

SecuLore provides Managed Detection and Response (MDR) to protect our nation’s critical infrastructure from cyber threats. Our expertise is built on deep knowledge of 9-1-1 technology, cyberwarfare, and ethical hacking, ensuring the highest level of cybersecurity for public safety agencies.

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